Privacy Policy

Last Updated: August 14, 2025

Welcome to Luxe Galleria UK ("we", "our", or "us"). Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase our products.

By accessing or using our website, services, or purchasing our products, you agree to the terms of this Privacy Policy.

1. Who We Are

Luxe Galleria UK is a UK-based company specializing in the sale of high-quality, curated luxury products. Our primary goal is to ensure a safe, secure, and personalized experience for every customer.

For the purposes of applicable data protection legislation, Luxe Galleria UK is the "data controller" of your personal data.

2. Information We Collect

We collect different types of personal information depending on your interaction with us.

Information You Provide to Us

When you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to our newsletter

  • Enter a promotion or giveaway

You may provide the following data:

  • Full Name

  • Billing and Shipping Address

  • Email Address

  • Phone Number

  • Payment Details (processed securely via third-party processors)

  • Any additional information you choose to provide

Automatically Collected Information

When you use our website, we may automatically collect:

  • IP Address

  • Browser Type and Version

  • Time Zone Settings

  • Device Information

  • Referral URLs

  • Pages Visited

  • Duration on Pages

  • Cookies and similar technologies

Information from Third Parties

We may receive information about you from third-party platforms like:

  • Payment gateways (e.g., Stripe, PayPal)

  • Marketing platforms (e.g., Meta, Google)

  • Analytics tools (e.g., Google Analytics)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To communicate with you regarding your purchases

  • To respond to your inquiries

  • To send promotional emails (if you opt-in)

  • To improve our website, products, and customer experience

  • To detect and prevent fraudulent transactions

  • To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds:

  • Performance of a contract – to fulfill our obligations to you when you make a purchase

  • Consent – where you’ve given clear permission (e.g., marketing emails)

  • Legal obligation – where we are required to process your data for legal compliance

  • Legitimate interests – for business and fraud prevention purposes, provided your rights do not override ours

5. How We Share Your Information

We may share your data with the following third parties, only to the extent necessary:

  • Payment processors (e.g., Google Pay, PayPal, Apple)

  • Shipping providers (e.g., Royal Mail, DPD)

  • Customer service platforms

  • Marketing service providers

  • Analytics providers (e.g., Google Analytics)

  • Legal or regulatory authorities, if required

We do not sell or rent your personal data to third parties.

6. International Data Transfers

As we are based in the UK, your information is primarily stored and processed within the UK. However, some of our third-party service providers may transfer data outside of the UK/EEA.

In such cases, we ensure adequate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Transfers to countries with an adequacy decision by the UK government

7. Data Retention

We will retain your personal data:

  • As long as you have an account with us

  • As long as necessary to fulfill the purposes for which it was collected

  • To comply with legal, accounting, or reporting requirements

When we no longer require your information, we will securely delete or anonymize it.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access – Request a copy of the personal data we hold about you

  • Rectify – Request correction of inaccurate or incomplete data

  • Erase – Request deletion of your personal data in certain situations

  • Restrict – Request us to stop processing your data in some circumstances

  • Object – Object to our use of your data in certain situations

  • Portability – Request that your data be transferred to another organization

  • Withdraw Consent – Withdraw any consent you have given at any time

9. Cookies Policy

We use cookies and similar tracking technologies to improve your experience on our website. This includes:

  • Necessary cookies – for basic site functionality

  • Performance cookies – to track website usage

  • Functional cookies – to remember your preferences

  • Marketing cookies – for advertising and retargeting

You can manage your cookie preferences via your browser settings or our cookie consent banner.

To learn more, please refer to our [Cookies Policy].

10. Data Security

We take appropriate technical and organisational measures to safeguard your data including:

  • HTTPS encryption

  • Regular malware scanning

  • Secure payment gateways

  • Access controls and authentication

  • Data minimization and anonymization where appropriate

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies before providing any personal data.

12. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

If the changes are significant, we will notify you via email or via our website.

Thank you for trusting Luxe Galleria UK. Your privacy is our priority.